My commercial grade gas oven was half-baking my food and I smelled gas leaking. I called Factor Appliance and Adrian came the following day and replaced a faulty gas igniter. (Note that SEARS had previously replaced the igniter, but used the wrong part so that not all the gas was being consumed. They could have killed me!) He also looked over my front-load dryer door which was not closing properly causing my laundry to stop mid-cycle. (I was literally duct-taping the door shut each time!) After looking at the other issues with the dryer he recommended purchasing a new dryer rather than spending the hundreds on a repair. He also fixed my garage fridge door which had lost all the hinges and kept falling off. All this for a VERY reasonable price. Consummate professional and highly recommended company!
Factor Appliance is fabulous! I called on Friday and had an appointment on Monday. Anthony, a 20 year veteran of appliance work, called to see if I would like him to come out an hour earlier than expected. No waiting around for hours, that made me ecstatic! He was personable and professional. He diagnosed my problem and gave me an estimate right there on the spot. Then, right there, from my house, he called to see if the part was in. I was worried that I wouldn't have my dishwasher fixed by Mother's Day and the family likes to eat here. Insert, sound of a drum roll, "Yes, it was in! "Then, he asked me if I would like him to come back, THAT VERY SAME DAY, and install the part. The heavens opened up and a rainbow appeared, I have found the Appliance Angel! He came back, the very same day, and fixed my dishwasher. Factor Appliance and Anthony are Amazing!!!
Adrian was great! On time, professional, helpful, knowledgeable and he fixed my problem quickly. Great integrity and honesty. I highly recommend Factor Appliance - you can trust them to get it done quickly and efficiently.
I opened my fridge door the other week and it completely fell off. I called this company after dealing with another repair company and their many excuses to even make the appointment. They where prompt, easy to deal with and simply took care of a problem that I just did not have time to deal with. We are back to normal which is a headache off my plate. Will definitely call them again if an appliances needs attention.
They did not actually do any work for me but Adrian called me right back on a weekend to tell me that they were not able to service my type of unit. I appreciated the courtesy response - most places won't bother to call you back if the work is not a good fit for them.
called them this morning they were here the same day to repair a Samsung dryer. they had the parts on their truck. Quick repair, will call again if needed
I would like to share how impressed I was with Factor Appliance. My rental Maytag top-load washer was making an awful screeching sound and failing to complete a cycle. Needless to say, with it only being 6 years old I wasn’t very impressed. I looked around for a good appliance repair company and found Factor. I am so glad I did.
Adrian arrived and diagnosed it as having a bad bearing, which is a major repair. He advised us up front about the cost and totally left it up to us as to whether we should proceed. Given the timing and hassle of trying to get a new washer installed for our tenant, we decided to fix it. It’s been 2 months now, and our tenant reports back that it’s working like brand new!
Communication was excellent, which was important as I was not on-site. We were kept in the loop regarding scheduling and when the parts would arrive. The price seemed very fair as the repair took 2 hrs and with our tenant being happy, we are happy. Quality service and will use again!
Adrian came out the next day to repair our refrigerator. His service was excellent and on time. Not only was he friendly and very helpful, but he took the time to explain the repair. After the repair was completed Adrian thoroughly checked the refrigerator to ensure it was working correctly. Factor Appliance is highly recommended.
Tyrone came out yesterday to replace/fix the Adjuster Arm on my dishwasher. He came on schedule, immediately put on booties to keep my home clean, was friendly, professional, gave me an estimate within minutes and completed the job to our satisfaction. I use Yellp regularly to qualify both restuarants and contractors. The Yelp Rating of Factor Appliance was spot on.