factorappliance

Average rating

5.0

135 Reviews

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Cathy B.

May 9th 2016

hi 5 star(s)

My commercial grade gas oven was half-baking my food and I smelled gas leaking. I called Factor Appliance and Adrian came the following day and replaced a faulty gas igniter. (Note that SEARS had previously replaced the igniter, but used the wrong part so that not all the gas was being consumed. They could have killed me!) He also looked over my front-load dryer door which was not closing properly causing my laundry to stop mid-cycle. (I was literally duct-taping the door shut each time!) After looking at the other issues with the dryer he recommended purchasing a new dryer rather than spending the hundreds on a repair. He also fixed my garage fridge door which had lost all the hinges and kept falling off. All this for a VERY reasonable price. Consummate professional and highly recommended company!

Joy B.

May 6th 2016

hi 5 star(s)

Factor Appliance is fabulous! I called on Friday and had an appointment on Monday. Anthony, a 20 year veteran of appliance work, called to see if I would like him to come out an hour earlier than expected. No waiting around for hours, that made me ecstatic!  He was personable and professional. He diagnosed my problem and gave me an estimate right there on the spot. Then, right there, from my house, he called to see if the part was in.     I was worried that I wouldn't have my dishwasher fixed by Mother's Day and the family likes to eat here. Insert, sound of a drum roll, "Yes, it was in! "Then, he asked me if I would like him to come back, THAT VERY SAME DAY, and install the part.  The heavens opened up and a rainbow appeared, I have found the Appliance Angel!  He came back, the very same day, and fixed my dishwasher. Factor Appliance and Anthony are Amazing!!!

Cristian Leonardo

April 13th 2016

hi 5 star(s)

Kirk B.

March 19th 2016

hi 5 star(s)

Adrian was great!  On time, professional, helpful, knowledgeable and he fixed my problem quickly.  Great integrity and honesty.  I highly recommend Factor Appliance - you can trust them to get it done quickly and efficiently.

Guillermo C.

March 9th 2016

hi 5 star(s)

I opened my fridge door the other week and it completely fell off. I called this company after dealing with another repair company and their many excuses to even make the appointment. They where prompt, easy to deal with and simply took care of a problem that I just did not have time to deal with. We are back to normal which is a headache off my plate. Will definitely call them again if an appliances needs attention.

Sean S.

March 5th 2016

hi 5 star(s)

They did not actually do any work for me but Adrian called me right back on a weekend to tell me that they were not able to service my type of unit.  I appreciated the courtesy response - most places won't bother to call you back if the work is not a good fit for them.

Christine B.

March 3rd 2016

hi 5 star(s)

called them this morning they were here the same day to repair a Samsung dryer. they had the parts on their truck. Quick repair,  will call again if needed

Sera Kalin

February 22nd 2016

hi 5 star(s)

I would like to share how impressed I was with Factor Appliance. My rental Maytag top-load washer was making an awful screeching sound and failing to complete a cycle. Needless to say, with it only being 6 years old I wasn’t very impressed. I looked around for a good appliance repair company and found Factor. I am so glad I did. Adrian arrived and diagnosed it as having a bad bearing, which is a major repair. He advised us up front about the cost and totally left it up to us as to whether we should proceed. Given the timing and hassle of trying to get a new washer installed for our tenant, we decided to fix it. It’s been 2 months now, and our tenant reports back that it’s working like brand new! Communication was excellent, which was important as I was not on-site. We were kept in the loop regarding scheduling and when the parts would arrive. The price seemed very fair as the repair took 2 hrs and with our tenant being happy, we are happy. Quality service and will use again!

Cynthia Brown

February 22nd 2016

hi 5 star(s)

Adrian came out the next day to repair our refrigerator. His service was excellent and on time. Not only was he friendly and very helpful, but he took the time to explain the repair. After the repair was completed Adrian thoroughly checked the refrigerator to ensure it was working correctly. Factor Appliance is highly recommended.

Rick P.

February 17th 2016

hi 5 star(s)

Tyrone came out yesterday to replace/fix the Adjuster Arm on my dishwasher. He came on schedule, immediately put on booties to keep my home clean, was friendly, professional, gave me an estimate within minutes and completed the job to our satisfaction. I use Yellp regularly to qualify both restuarants and contractors. The Yelp Rating of Factor Appliance was spot on.

G M.

February 7th 2016

hi 5 star(s)

Very happy with the experience!  The heating element on our Samsung dryer failed.  Bob from Factor Appliance was able to come over the next day--a Saturday no less--to make the repair.  The repair was difficult, given that our washer/dryer units are stacked, but now everything works.  Price of the repair was very reasonable and the prompt service was very much appreciated!

Betsy S.

February 3rd 2016

hi 5 star(s)

Very happy with the service we received. The technician was friendly and was able to get the part we needed and install it in about an hour. We had tried using Bray & Scarff and had already waited three weeks! Factor came the next business day.

Kelly Nunez Brown

January 30th 2016

hi 5 star(s)

Vlatka Persin

January 11th 2016

hi 5 star(s)

Adrian from Factor Appliance was very punctual, well mannered and professional when he came to repair my Samsung dryer, which was exceptionally noisy. He explained to me which part needed to be replaced and why. He removed defective drum rollers, went to obtain the new ones, returned shortly, and finished the job. He left the laundry room as clean and tidy as he found it. It has been three months since the repair and my dryer works perfectly. Thank you Adrian.

Vlatka P.

January 10th 2016

hi 5 star(s)

Adrian from Factor Appliance was very punctual, well mannered and professional when he came to repair my Samsung dryer, which was exceptionally noisy. He explained to me which part needed to be replaced and why. He removed defective drum rollers, went to obtain the new ones, returned shortly, and finished the job. He left the laundry room as clean and tidy as he found it. It has been three months since the repair and my dryer works perfectly. Thank you Adrian.

Ramona Jacobi

January 2nd 2016

hi 5 star(s)

Dorothy P.

December 8th 2015

hi 5 star(s)

Our Subzero refrigerator was not cold enough, so I called Adrian from Factor Appliance.   He came out and did a thorough diagnosis, explaining to me that the temperature sensor was deteriorating and needed to be replaced.  He ordered the part and returned to install it.  While he was installing the part, he told me that the condenser coil needed cleaning, and even though it wasn't causing the problem, he vacuumed it for me, showing me how to do it myself in the future.  All this for a modest price!  It's been two months since he fixed our refrigerator and it works very well now.  I am thrilled that we had Factor Appliance service our refrigerator and recommend them without reservation.

Aftab Khan Warsi

December 6th 2015

hi 5 star(s)

J W.

December 4th 2015

hi 5 star(s)

Adrian from Factor Appliance came to my house to repair my old washing machine. He arrived when he said he would. He did an excellent job fixing the machine. In addition, he made an effort to repair it in a way that would save me from having to purchase a new part. It works perfectly. He's my washer, dryer and refrigerator guy!

Bashir Mohammed

November 25th 2015

hi 5 star(s)

Edmund van den Berg

November 25th 2015

hi 5 star(s)

Emmanuel Coffie

November 19th 2015

hi 5 star(s)

Excellent services. Just the right place to do your repairs.Thanks for your quality service, Factor Appliance.

Lorelie V.

November 17th 2015

hi 5 star(s)

Had a problem with our Whirlpool dryer.  They were able to accommodate us within few hours after we called.  Adrian quickly diagnose and fix the dryer in less than 20 minutes.  Asked if he could check our washer because of loud noise, he quickly checked as well.  Great service and highly recommended.

Meher Khan

October 27th 2015

hi 5 star(s)

Factor Appliance is the best. Very professional and experienced.

Kathy Naylor Miller Dutton

October 10th 2015

hi 5 star(s)

Sharon Rentzel

September 16th 2015

hi 5 star(s)

Called for service on a broken dryer. Come out two days later and repaired. Very prompt and professional. Will Adrian again for any appliance repairs we need.

Marc L.

September 15th 2015

hi 5 star(s)

We have a 25 year old Subzero refrigerator/freezer that seemed to have some "issues". I googled Subzero Refrigerator Repair and Factor Appliance's name was one of the ones that came up. So they weren't recommended to me by Washington Consumer's Checkbook or from a friend, only from a Google search. I asked the repair technician on the phone and he assured me that he knew how to repair Subzero refrigerators. I asked him again when he showed up at our house, "Every day" was his answer. He diagnosed the issues and went to work quickly making the repairs. He was patient and showed me exactly what he was doing and why, and I even provided the tiniest bit of assistance. Separately from the repair he did, he showed me that one of the compressors was running hot and noisy and heating up the entire frame of the appliance, and warned me that this will eventually fail. He recommended doing nothing now and just waiting until it breaks as this is a very expensive repair. Making the appointment was simple, both online and over the phone. He came when he said he would. He did the repair quickly and efficiently. I would definitely use him again for Subzero and possibly for other appliances like washer/dryer.

Jim L.

September 9th 2015

hi 5 star(s)

I always prefer to assist the small business owners.  In general they tend to offer more personalized prompt service.Adrian was in and out of my tenant's townhouse to check out and repair a dryer that decided to run when it "felt like it".  Not good for a tenant that I want to keep happy, who is trying to dry her clothes!Fearing the worst that I'd be out the cost of a dryer, Adrian found out quickly that it was a silly knob that wasn't catching, thus the dryer kept flicking off.Fair price and quick service and my tenant's happy......That's all I want.....Thanks Adrian!

Erica Few

August 24th 2015

hi 5 star(s)

Chani Feldman

August 22nd 2015

hi 5 star(s)

I had been using the same appliance repairman for close to 20 years. We were so sad when he retired and not sure how we would ever replace the workmanship and the quality and the customer service of this individual. So we researched and asked around and researched some more. I called Adrian at Factor Appliance to try and see how he would measure up when our dryer of 14 years was not working. To our surprise, not only did he match the quality of our previous repairman, he EXCEEDED it!!! The response time was incredible, the repair was completed successfully and we were so pleased that we had found a replacement. Unfortunately for us, 2 months after our initial repair, our dryer broke again. I called Adrian and he promptly came out again. He worked for close to 90 minutes and realized that it was the dryer's computer that was the cause of this malfunction. Not only that, he suspected that the computer was most likely the cause for the previous repair 2 months before and he DIDN'T CHARGE US a penny! He has a 90 day guarantee on the repairs he does and he said that this would qualify for that guarantee. I was so completely impressed by this that I was moved to write this review. Thank you Factor Appliance! Thank you Adrian! While I hope that I don't see you again for a LONG time, it is so good to know that I have a number to call the next time!

Sarah Lovejoy

August 22nd 2015

hi 5 star(s)

Just wanted to say thank you to Adrian for great service. Our dryer stopped heating, he returned my call after I emailed him within a few hours, offered up front, reasonable pricing. My husband decided to not repair it so we attempted to buy a used dryer. That didn't work out. So I emailed Adrian again and he got us on the schedule within a few days. He came today, on time, did a thorough job and told us with honesty and integrity, that the dryer while it could be repaired, wasn't worth doing so because of the age of the unit and when you add parts/labor etc we agreed. We did end up buying a new dryer. I will without hesitation call Adrian again on any of my appliances. Very happy with the service and gladly recommend Factor Appliance!

Melissia Ward-Talton

August 16th 2015

hi 5 star(s)

Neil McGuinness

August 14th 2015

hi 5 star(s)

Steve Jacoby

August 11th 2015

Prompt, excellent and fairly priced service

Sarah C. Lovejoy

July 31st 2015

hi 5 star(s)

Just wanted to say thank you to Adrian for great service. Our dryer stopped heating, he returned my call after I emailed him within a few hours, offered up front, reasonable pricing. My husband decided to not repair it so we attempted to buy a used dryer. That didn't work out. So I emailed Adrian again and he got us on the schedule within a few days. He came today, on time, did a thorough job and told us with honesty and integrity, that the dryer while it could be repaired, wasn't worth doing so -when you add parts/labor etc we agreed and we ended up buying a new dryer. I will without hesitation call Adrian again on any of my appliances. Very happy with the service and gladly recommend Factor Appliance!

Monica Grande

July 30th 2015

hi 5 star(s)

Nice

Martha ZP

July 29th 2015

hi 5 star(s)

Richard J.

July 28th 2015

hi 5 star(s)

Had a problem with my dryer. I called Factor Appliance, they were Pleasant, professional, on time, great price and they fixed the issue. We highly recommend them to anyone. Thank you Factor Appliance!

Tonya Hopper

July 26th 2015

hi 5 star(s)

Johnny Fregoso

July 24th 2015

hi 5 star(s)

C. A.

July 16th 2015

hi 5 star(s)

Our very old Sub-Zero refrigerator was not cooling and Adrian came right away and at the time he said he would come.  He immediately saw that the filter was filthy and had not been properly cleaned in a long time......causing the problem.  He vacuumed it up and even taught us how to do it so that we could avoid future repair visits! So honest and nice and very reasonable price.  We highly recommend Factor Appliance!

Kasie Marie Myers

July 14th 2015

hi 5 star(s)

Daisy Marie

June 26th 2015

hi 5 star(s)

Louis Pruitt

June 18th 2015

hi 5 star(s)

I have used Factor Appliance several times and I say you can't beat this company. I have been very impressed with the the owner, Adrian. He is competent, professional, honest and fair-priced, You won't go wrong by choosing Factor.

Nicole Robyn Mantilia-Aversano

June 8th 2015

hi 5 star(s)

JEliasK

May 22nd 2015

hi 5 star(s)

This company is outstanding. My experience with Adrian and Factor Appliance exceeded all expectations. I had a difficult situation with an expensive stove/range not working. After spending significant time taking it apart, Adrian diagnosed the issue and suggested not to repair it. Despite the fact that the it would have been a significant service bill to fix it [ie that's how they make money], Adrian advised me to invest the money in a new range instead. Given that I'm selling my house, he even suggested a place that sells near-new appliances. So refreshing to witness this level of honesty and integrity. Factor Appliance will be my go-to company for all appliance repairs moving forward. -joe

Bryan Walsh

May 22nd 2015

hi 5 star(s)

Factor Appliance exceeded my expectations. They were very responsive and quick to diagnose several issues that I needed repaired in a hurry. Excellent customer service and professionalism - reasonable pricing. I would recommend Factor Appliance to any of my friends and family.

Mahesh Mittal

May 22nd 2015

hi 5 star(s)

One of the very few genuine guys out there. Adrian is very nice and professional about his work. Have used him 3 times in last couple years for different appliances and will do in future as well. Apart from being at the job, he's really good about giving solid tips to avoid the problem in future. He also gave me a free solution on the phone where he could easily have come out there to make couple hundred bucks. Thanks again.

Samuel Grubb

April 22nd 2015

hi 5 star(s)

Simply stated, Factor Appliance and Andrian are the best! They arrive on-time, clearly explain the problem, charge fair prices and made sure it was fix right. I highly recommend them and I will use them for all my appliance repairs.

Bill Wall

April 22nd 2015

hi 5 star(s)

When our refrigerator/freezer was no longer cooling, I selected Adrian and Factor Appliance in large part due to the numerous positive reviews. I couldn't have been more pleased with the service Adrian provided. He was able to come out that same day and as others have mentioned, was on time and very professional. I never at any point felt that I was being "upsold" -- quite the contrary -- I truly felt that he presented reasonable options and tried to minimize the expense to me as the customer. Adrian will be the first person I call if I need appliances repaired in the future and I would highly recommend him to friends, neighbors and anyone else that wants to be assured of a reputable and professional service provider. You can look at the other stellar reviews like I did -- it sounds like my experience was just like theirs.

Sam Anderson

April 22nd 2015

hi 5 star(s)

My dryer broke over the weekend. Left a message on Sunday - they responded very promptly on Monday morning, and sent someone out who diagnosed the issue and fixed it. Works like a charm now, and the price was reasonable. Would use them again!

Julie Oxley

April 22nd 2015

hi 5 star(s)

I highly recommend Adrian at Factor Appliance. He correctly diagnosed the problem with our Kitchen Aid refrigerator and came with everything he needed to fix it. He also repaired past work that was done incorrectly. He gave great advice on how to handle a problem with the vent on our cook top stove and I was able to get the manufacturer to repair it under warranty. His prices are very reasonable and he is smart, honest, and competent. I would definitely use Factor Appliance again!

P Tamizhan

April 22nd 2015

hi 5 star(s)

Adrian was professional, courteous, friendly and fixed our washer, which had a lot of mud left in it by previous owners of the house. He spent quite a bit of time cleaning it all out thoroughly, made sure it worked properly, and even gave us tips on how to maintain it for trouble-free operation! His behavior was like that of a friend who came over to help, rather than a serviceman. His rates were very reasonable, particularly in comparison to another service we had used prior to this on another appliance. We have since called Adrian to fix our other appliances also, and he has always been very honest, explained what he was doing, and we have not faced any problem with the appliances after his touch. We remain very impressed, and wish other service folk were like this!

Airwiz Clean Air

April 22nd 2015

hi 5 star(s)

We are a Dryer Vent, Kitchen Vent, Bath Vent and Air Duct Cleaning company located in MD. We sometimes receive calls from customers who need to get a clothes dryer repaired. As always, we are proud to recommend Adrian from Factor Appliance in Rockville MD for their clothes dryer repair needs.

Robert Clay Rivers

April 22nd 2015

hi 5 star(s)

Adrian provided a timely repair on my washing machine, thoroughly explaining the different options and cost. Professional and prompt thanks to his servicing of the washing machine it is now working like a charm. Would highly recommend Factor Appliance to anyone looking for repairs on household appliances.

onespeedforme

April 22nd 2015

hi 5 star(s)

Adrian from Factor Appliance is trustworthy, reliable, knowledgable, and highly competent. I thought their repair costs were very reasonable. I highly recommend this company and would use them again.

Clare Penfold

April 22nd 2015

hi 5 star(s)

Adrian and his team are wonderful. They're always on time, honest and stick to their estimate. It's hard to find appliance repair as good as Factor Appliance. Adrian makes it a breeze to get things fixed. He is flexible and quick to diagnose the problem. He will be my first call whenever I need something fixed!

Amy Maclean

April 22nd 2015

hi 5 star(s)

Adrian gets an A+. He explained exactly what he was doing, and how we could prevent the problem from happening again. He also removed a non-working ice maker from my freezer so I had a little more room. Would definitely use again.

Shan Palmatier

April 22nd 2015

hi 5 star(s)

Came on time, reasonable rates, professional. I wish all repair people were this good!

Charlotte Ennis

April 22nd 2015

hi 5 star(s)

I understand why everyone loves Adrian and Factor Appliance! Adrian was prompt, responsive, and explained everything about what was wrong with my Samsung refrigerator. He promptly sent a followup email with the written estimate I requested. He showed up when he said he would and finished the job well. I would call Adrian and Factor Appliance again in a minute for our repair needs!

Marilyn Gammarino

April 22nd 2015

hi 5 star(s)

My 8 year old stainless steel Kitchenaid dishwasher was gradually failing to clean my dishes. Adrian provided reliable and honest recommendations for repairs rather than replacement. I would definitely recommend his services.

Darren Dazzlin Chisnall

April 11th 2015

hi 5 star(s)

Mary M.

April 8th 2015

hi 5 star(s)

Our washing machine was completely busted. They came when they said they would, stuck to the quote, had the necessary replacement parts on hand(!), and finished the job perfectly. Best of all, the price was very reasonable. I could not have imagined that an appliance repair could ever go so smoothly and with so little aggravation. Thank you to Simon for a job well done. All the 5 star reviews are well deserved.

Kaherine L.

March 27th 2015

hi 5 star(s)

I echo some of the other comments  -- I can't say enough good things about Adrian. He responded quickly to my call and came the next day. I expected an incredibly high estimate to fix my 23-year old refrigerator -- but his estimate was so reasonable I had to ask him to repeat it. He came back two days later and the repair was made. He was completely professional, very nice to deal with, incredibly competent , and unbelievably  reasonable!

Chris C.

March 6th 2015

hi 5 star(s)

Don't you hate it when your oven, refrigerator, washing machine or clothes dryer quits on you? Well Adrian at Factor Appliance is the professional to call.  He has been to my home on several occasions to deal with various appliance issues, oven, refrigerator, dryer, and in every case figured out what needed to be repaired and did it quickly and at a fair price.  I wish every professional tradesman operated his business like Adrian.

Joan H.

October 8th 2014

hi 5 star(s)

Adrian Loughlin of Factor Appliance is a gem!  Prompt, professional & knows appliances.  Doesn't pad the bill & is happy to explain the repair process.  I will definitely call Factor Appliance for all my repairs in the future!

Rob Clay Rivers

October 1st 2014

Adrian provided a timely repair on my washing machine, thoroughly explaining the different options and cost. Professional and prompt thanks to his servicing of the washing machine it is now working like a charm. Would highly recommend Factor Appliance to anyone looking for repairs on household appliances.

Diane Mentzer

August 13th 2014

Thank you for fixing my old dryer so I didn't have to replace my stacking unit! Adrian and Simon were super nice and supportive. I will happily highly recommend you all to everyone I know!

Diane M.

August 13th 2014

hi 5 star(s)

These guys are amazing!!!  Adrian was super nice and helpful, he gave me the straight story and talked to me about my options.  He made sure I got my dryer vent cleaned before the repair so I wouldn't damage the new motor.  He and Simon came out on a Saturday to do the replacement.  Simon is super nice and professional, too.  I had some dryer vent challenges after the repair and Simon came by to check and make sure it wasn't the dryer.  Since it was working great we knew it was the vent.  They didn't charge me for that visit and the charge for the diagnostic visit was deducted from the repair cost.  You can't get a better deal than that!  They also asked to be kept informed about the progress so they could make sure my dryer is functioning properly.  That's customer service.  Adrian and his team are the best!!  They also have lots of helpful tips on their Facebook page.  I'm so glad I called Appliance Land in Rockville, they recommended Factor Appliance.

Annmarie Peros

July 30th 2014

Thank you for repairing our washing machine! We are so happy we found you! You are professional, provide excellent customer service, charge fair prices while being prompt and responsible. We will definitely recommend you to everyone we know and call on you again.

Wendy T.

July 28th 2014

hi 5 star(s)

I highly recommend Adrian and Factor Appliance.  He was able to schedule a visit to look at our refrigerator the day I called and worked around my schedule to come back the next day to fix it.  while he was at the house he gave me some advice about getting rid of the funny smell in my dishwasher.  Adrian was friendly, reliable and competent - all that and reasonably priced.  I will use the company again.

Cathleen Shannon

July 24th 2014

Thanks for the consumer information and your excellent service! Keep up the good work!

Cathleen S.

July 24th 2014

hi 5 star(s)

Factor Appliance has been a god-send to help me keep my aging appliances up and running! Adrian has helped repair my kitchen freezer, came to rescue when I unsuccessfully tried to change out the door seal on my refrigerator and provided me with some great guidance in what to look for in a new washing machine. Adrian is professional and really wants you to understand what he is doing on your repair. Reasonably priced, competent and responsive-doesn't get any better than Factor Appliance!

David G.

July 5th 2014

hi 5 star(s)

I called Adrian in an emergency as we had just brought home a newborn from the hospital and the dryer stopped working in our washer/dryer combo unit!  I tried to fix it myself being a handyman and even watched video's on youtube to fix the problem; which I almost did; but needed the help from a professional.  And Adrian came to the rescue.  He was right on time with the appointment, diagnosed the problem right away and went over options with me before he started any work.  We both decided that a certain option was the way to go, and he had the dryer working better than before in no time (doesn't squeal anymore either).  He was extremely reasonable as far as pricing and was very considerate to the fact that we just had a newborn and didn't do what other companies would probably have done and charged us an "emergency" service cost.  I told him I hope I don't see him again, only because that means no other appliance goes down, but if it does that he is my first call and no more do it yourself routines.  I would recommend him to ANYONE who needs work done on their appliances.  It's not worth buying a new one - Adrian can fix it for so much cheaper!

Clare P.

June 10th 2014

hi 5 star(s)

I can't say enough good things about Adrian and his team. They are WONDERFUL. Each time he came out to help fix a problem they were on time, courteous and honest. He's was flexible when it came to scheduling and was right on target with the problem and how much it would cost. Factor Appliance is the best!

Parry Grubb

May 13th 2014

Simply stated, Factor Appliance and Andrian are the best! They arrive on-time, clearly explain the problem and charge fair prices. I highly recommend them and I will use them for all my appliance repairs.

Mr. RM

April 22nd 2014

hi 5 star(s)

I would highly recommend Adrian and Factor Applicance for prompt, competent, and reasonably priced service repairs. I was very satisfied with the way he fixed our dryer. I will definitely call him again when we have an issue with an appliance.

Dan L

April 22nd 2014

hi 5 star(s)

I called Factor Appliance to repair my Maytag washer based on the wonderful feedback from a google search. I am so glad I did. I left a message and Adrian called me back promptly to schedule an appointment. He showed up right on time and immediately diagnosed the problem with my washer. He said he would have to order some parts from Maytag which would take about a week. As soon as the parts came in he called me to schedule the service. Again, he showed up right on time. He installed the new parts and the washer is working correctly. I can't tell you how pleased I am with Adrian and Factor Appliance. The installation went smoothly. I have a white washer and there was no trace of grease or grime on it. Adrian was constantly wiping off his gloves. He kept me informed as to the progress of the job, showing me the worn parts that he was replacing. If I need service on an appliance in the future, I will certainly use Adrian from Factor Appliance.

Isabel Hon

April 22nd 2014

hi 5 star(s)

I called Adrian, the owner of Factor Appliance for both my gas oven and refrigerator repairs and I am completely satisfied with his services. On both occasions, I needed the appliance repaired the same day. Adrian got out of his way to fit me into his schedule on both times and provided me with same day services. In addition, instead of a four-hours arrival window, Adrian’s arrival window is only one hour. Imagine not having to take off four hours from work to wait - that is if the repair man shows up at all. The first time Adrian appeared at my door step, I was highly impressed that he was on-time, clean-cut and professional in his uniform and demeanor. Adrian spent the time, on both occasions, to investigate the problems with my appliances. On my gas range, he provided me with ample information as to why I was better off replacing it, as the cost worth repairing it would have brought me almost a brand new unit. On my refrigerator, Adrian thoroughly cleaned out the vents and the coils underneath. He even brought his compressed air tank to clear out, at high pressure, several layers of deeply embedded dirt packed coils.. I highly recommend Adrian from Factor Appliance. Clean, professional, on time and caring about his enterprise.

David Williams

April 22nd 2014

hi 5 star(s)

My tenant called and said the refrigerator stop working as no cool air. So I called Factor Appliance and described the problem. Adrian called back and provide the repair cost estimate shortly. The price seems very reasonable under $200. Adrian arrived on time, he diagnosis the problem very quickly and it turns out nothing wrong with the refrigerator, it just the ice build up and block the cold air flowing from freezer to the refrigerator. So it costs only $125 less than estimate. Problem solved. I am very impressed with Adrian's experience, knowledge and honesty. Highly recommend! --Fay and David

Chienfan Yu

April 22nd 2014

hi 5 star(s)

I am remote from New York. When my tenant in the Condo unit in Rockville reported dryer problem, I contacted Factor Appliance based on the general web review. I am very happy that I got good information and made the right choice. Adrian not only responded promptly to my message but was on site within a short period of time and pinned down the real problem (not dryer itself) right away. His price is very reasonable. I felt obligated to write this as I have benefited from other people's good review.

Ayisat Idris

April 22nd 2014

hi 5 star(s)

Adrian is so kind and professional. I have referred him to everyone. He fixed my refrigerator, dishwasher and made recommendations that helped me save so much money. He even called me and discussed the recommendations.

Armand Scala

April 22nd 2014

hi 5 star(s)

Factor Appliance did a great job repairing a front-loading clothes washer that had a substantial water leak. Adrian, the owner of the company, quickly set up an appointment with me to give me to look at the machine and provide me with an estimate for the repair. He showed up right on time for the appointment and provided me with a reasonable estimate for the work. While Adrian was working on my machine he gave me a number of tips that I could follow to keep my machine in good repair and he even took a few minutes to put my microwave's turntable back into correct order after he noticed it wasn't sitting in the machine correctly, without charge I might add. It was a pleasure dealing with Factor Appliance and Adrian, who clearly takes great pride and accountability in running the business. Factor Appliance has earned my repeat business.

Timothy Mansfield

April 22nd 2014

hi 5 star(s)

Adrian was came out the next day to repair our refrigerator. His service was excellent and on time. Not only was he friendly and very helpful, but he took the time to explain the repair. After the repair was completed Adrian thoroughly checked the refrigerator to ensure it was working correctly. Factor Appliance is highly recommended.

Margarita Loya Navarro

March 13th 2014

hi 5 star(s)

Marlyn Silberstein Glickman

February 12th 2014

Adrian was able to analyze the problem and repair our sub-zero refrigerator…..he was friendly, on time and a pleasure to work with! I would definitely recommend Factor Appliance,

Robert Mauri

January 31st 2014

I would highly recommend Adrian and Factor Appliance for prompt, competent, and reasonably priced service repairs. I was very satisfied with the way he fixed our dryer. I will definitely call him again when we have an issue with an appliance.

Brad M.

January 4th 2014

hi 5 star(s)

Super fantastic...  Came to fix a non working ice maker in our fridge.  Gave an estimate on the phone and made arrangements for the next afternoon to come by and perform the repair.Arrived on-time, and the service was very clean and organized.  Adrian had the part in the truck and he completed the service promptly, with the service cost matching the estimate.Super friendly, clean, courteous, on-time, on-budget, and honest.10 stars if they'd let me give them out!!!

Brian Loebig

December 12th 2013

Hi Guys. Thanks for fixing our oven today. :)

Sheila Brennan Novak

November 14th 2013

Factor Appliance is the absolute best appliance repair company around! Adrian is very knowledgeable, honest, charges a fair price and is able to fix anything. I wouldn't use any other repair company.

Meg P.

October 21st 2013

hi 5 star(s)

Thank God we found Factor Appliance!  Where to start?1. Fast!  Adrian (the owner) took my call and immediately scheduled a next day service call for our fridge that had died.  B&S, if you could even get past their service call gate keeper, was 10 days.  Big Box Roebucks was even more maddening, telling us the initial call would be a diagnostic visit, and we would need to then schedule a follow up if we needed parts not on the truck.2. Clean!  Adrian used a poly vinyl board to ensure our fridge did not scratch our hardwoods when he pulled our fridge out to get behind it.  He was careful  not to track dirt in the house, and worked in a clean and organized fashion.3. Honest!  Adrian could have sold us a new compressor for hundreds more (and he had the parts on the truck to fix it then and there), but he diagnosed the problem as the most simple and cost effective fix... A relay.  He was genuinely pleased for our good fortune in not needing the WAY more expensive repair.4. Funny!  What's Irish and bounces off walls?  Rick O'Shea...  Call him, you'll figure this one out. We laughed and laughed with Adrian as we shared  stories of traveling around Ireland.  Being Irish, Adrian enjoyed our tales of his homeland.5. Great with pets!  Adrian commented on our fat Tom cat, mentioning that he appeared to have a big appetite!  (See comment on Funny). 6. Did I mention honest?  I asked him if he could also service our A/C, and he said no, but found it frustrating how every A/C tech he's ever used always wanted to replace his unit...  Even though he knows it just needs a few bits and bobs to be well running again.He gave us a rundown of what appliances should be fixed, and what appliances were built to be tossed when they broke.  He gave us insight on what to look for when we decide to replace our aging dishwasher, and the differences between cheap, middle ground, and expensive refrigerators.Adrian was a true find, and we feel we are lucky to have found him.  We hope to not see him anytime soon, but when we need him, we know he will take good care of us.

Susan Rogers Fried

October 10th 2013

Adrian knew exactly what was wrong, fixed it efficiently and charged a fair fee for his work. I was totally pleased. Next time I have a problem, I know who to call.

Ericka C.

October 8th 2013

Factor appliance was able to fix out stovetop. He was amazingly friendly and helpful. He was able to give me a clear estimate. And then a definite price as soon as he found the specific part. He was both professional and extremely informed. Even timely with his arrival and repair and notifying me of when the part we ordered would come in. Instead of me having to call him he called saying that the part would be and the have me the next available times he could come by to fix the stovetop. I will always call factor appliance with my appliance needs and am so happy to find such a fabulous business that is so considerate and timely and professional.

Amy Holzberg Lipson

October 1st 2013

hi 5 star(s)

Great service! arrived early for estimate, on time for repair appointment, and finished in less time than expected. Thank you!

Jesse J.

September 5th 2013

hi 5 star(s)

I am a maintenance coordinator for a Bethesda Real Estate company and Factor appliance is top notch! Professional, knowledgable, courteous, and cost effective. Contact Adrian at Factor Appliance and you will not be disappointed!

Dennis T.

August 29th 2013

hi 5 star(s)

Wow, these folks are fabulous. I called four different places about replacing a lid sensor on my Whirlpool washer, and Adrian not only quoted a price one-half that of Bray & Scarf, but once he got here, he suggested a fix that cut another $40 off the repair. Local, friendly, knowledgable, reasonably priced. This is a number I'm keeping handy. You should, too.

Rob Clay Rivers

August 17th 2013

hi 5 star(s)

Great service

Marilyn Munroe Gammarino

August 14th 2013

hi 5 star(s)

Excellent and honest service. Highly recommend.

Bill B.

July 11th 2013

hi 5 star(s)

Very helpful, knowledgeable & full of integrity.  Does what needs to be done after accurately and properly diagnosing the problem.Will ONLY use and have them in my home

Laura Nash

May 23rd 2013

Adrian fixed our refrigerator recently ... he showed up on time, offered suggestions on how I could save money, such as I needed a new part and ordered it myself. When it came in, I called him and he came back and replaced it. I highly recommend him and would use him again.

Alyssa W.

May 18th 2013

hi 5 star(s)

Highly recommend. Adrian is honest, fair and knowledgeable. Even the store where we bought our Viking dishwasher did not know how to fix it, but it now works after Adrian's fix. Factor Appliance will be first call for any appliance need.

Matt Manganello

April 22nd 2013

hi 5 star(s)

I recently had Adrian out to fix an issue I was having with my washing machine. He was prompt, courteous, and extremely professional. He immediately diagnosed the problem, explained what would need to be done to fix it, how long it would take, and how much it would cost. Adrian fixed the issue and thoroughly checked the unit to make sure the problem was resolved. Cost was very reasonable and much less than what I was quoted elsewhere. I wouldn't think twice about recommending Adrian to a friend. I will definitely call Factor Appliance again when I have future appliance issues!

Shilpa Sharma

April 22nd 2013

hi 5 star(s)

When the refrigerator in our rental property needed to be fixed recently, I decided to give Factor Appliance a try. I am happy I did! I could not physically be present at the property for the repair and therefore only transacted with Adrian on the phone...He was pleasant and courteous, and handled the repair directly with the tenant so I did not have to worry about anything. The overall service was fast and reasonably priced and I have not had any further complaints from the tenant regarding the fridge. Factor Appliance will be my first number to call for any appliance repair needs in the future.

Prafulla Mehrotra

April 22nd 2013

hi 5 star(s)

Recently our refrigerator needed a new compressor. The service provided by Factor Appliance was excellent, on time and cost was much less than quoted by others. Adrian was very professional, courteous. He explained what he is going to do and time it will take to complete the work. After work was completed he thoroughly checked the appliance to ensure it was working.

Ariane Guerreiro

April 22nd 2013

hi 5 star(s)

I highly recommend Factor Appliance. Our refrigerator stopped running late one evening and Adrian came over first thing the following morning. He talked me through some diagnostics over the phone to get a better sense of what might be going on and arrived first thing the next day. He was incredibly pleasant, thorough, and I knew right away I could trust him. I would absolutely use them again for any appliance repair needs and highly recommend Adrian for honest and reliable service.

Michael Li

April 22nd 2013

hi 5 star(s)

Excellent and perfect service I have received from Factor Appliance beats all others I have ever had from other companies. I have a year 2004 Whirlpool fridge which was not cooling. I requested the service from Factor Appliance. Technician Adrian came and diagnosed the problem even before seeing the fridge. His skills and experience are really amazing. The fact is what he said was absolutely true, and he fixed the problem in a short period of time. I would like to recommend Factor Appliance to everyone who needs professional and knowledgeable master for excellent job done. I would like to rate Factor Appliance better than Excellent if I could.

Derrick Dye

April 22nd 2013

hi 5 star(s)

The service is exceptional. They work with your schedule and arrive quickly. When their solution did not solve the problem, they came an did additional work for free. Excellent company.

Lee Fondiller

April 22nd 2013

hi 5 star(s)

Adrian is a true professional. Came out and quickly diagnosed and resolved the issue. Would not hesitate to recommend him to other customers.

Irene Arveson

April 22nd 2013

hi 5 star(s)

After having a great experience when Factor Appliance fixed my dishwasher, I called them two more times for other repairs. Each time, Adrian was prompt, polite, and thorough. If anything else breaks, I'll call them again!

Deborah Macon

April 22nd 2013

hi 5 star(s)

Everything you want in repair service: reasonable price, very nice, on time, job well done!

Irene A.

April 14th 2013

hi 5 star(s)

After having a great experience when Factor Appliance fixed my dishwasher, I called them two more times for other repairs. Each time, Adrian was prompt, polite, and thorough. If anything else breaks, I'll call them again!

Ariane Wolfe Guerreiro

April 12th 2013

I highly recommend Factor Appliance. Our refrigerator stopped running late one evening and Adrian came over first thing the following morning. He talked me through some diagnostics over the phone to get a better sense of what might be going on and arrived first thing the next day. He was incredibly pleasant, thorough, and I knew right away I could trust him. I would absolutely use them again for any appliance repair needs and highly recommend Adrian for honest and reliable service.

Brian L.

April 4th 2013

hi 5 star(s)

Factor Appliance was great, Adrain, the owner, was more than honest.  We have a washer machine, only 2 years old, that has all the bells and whistles and tons of electronics.  Adrian had 2 options, just replace the board ($300+) or try replacing a part which he thought was the culprit.  $130 later all done.  Works like a dream now.....and....he found a $100 bill under the washer while he was working (and me not watching) and promptly returned it to us.  Very hard to find service like this these days.  Thanks Adrian....(call them when you need appliance repairs)

Mary Cook

March 29th 2013

Thanks for the quick service, and also for letting us know how we could do the repair on our own!

Prafulla Mehrotra

March 29th 2013

Adrian was very professional, courteous and honest. The cost of repair of our refrigerator was much less than quoted by others. We are extremely pleased with the work and will highly recommend him

Erin B.

March 28th 2013

hi 5 star(s)

Nothing makes a bad appliance situation better than someone like Adrian. Unless an appliance is under some kind of warrantee restriction, he's the only service professional we'll be calling. So lucky to find someone like this on the first try!

Mike M.

January 29th 2013

hi 5 star(s)

Great experience.  I called Adrian early on a Friday morning, we discussed the issue we were having with our dishwasher.  He clearly explained his charges and options and he was flexible to our schedule and met my wife at our house at the agreed upon time.  A part had to be ordered, Adrian gave us an estimate and ordered the part.  Two days later he was back, again, on time, and quickly and efficiently got the dishwasher working again, even coming in on the low side of his estimate.Adrian was friendly and professional.  I highly recommend his service.

George Griffin

January 22nd 2013

Excellent service: on time, knowledgeable & professional with very fair prices. We will use Adrian and Factor Appliance again for any appliance work.

Ho N.

January 21st 2013

hi 5 star(s)

Adrian from Factor Appliance is trustworthy, reliable, knowledgable, and highly competent.I thought their repair costs were very reasonable.I highly recommend this company and would use them again.

Lee Fondiller

January 20th 2013

I was very pleased with the work that Adrian did on my refrigerator. I was told it was dead and had issues getting other service techs out to even look at it. He not only was quick to respond and quick to fix the issue. Very competent technician.

Wayne Hill

January 14th 2013

Adrian is a great resource when you need appliance repair!

Carolyn Santoro Ryan

January 12th 2013

Recently had noise in dryer and Adrian came and did an outstanding job. Noise gone. Would definitely call them again!

Susan Waters-Shaulis

January 3rd 2013

Thank you for another job well done, Adrian. You're definitely our only choice whenever something needs fixing. You're the best at what you do and when my pets feel safe with you, so do I. We love your company here!

Sandy Clinton

December 6th 2012

Adrian, of Factor Appliance, has been a fantastic technician and repair person. He has been timely, courteous, friendly, great on prices, went out of the way to find difficult parts, and has been a really easy and nice person to have working in our home. thank you for your great service!

Jennifer Cascone Fauver

December 2nd 2012

Best repair technicians ever! Adrian is abolutely the best. He showed up within an hour of our call and did a masterful job fixing our refridgerator. We couldn't be happier with the service and we intend to be customers for years to come. Thank you Adrian for doing such a wonderful job.

MaryJo Boya

December 1st 2012

Thanks Adrian, I was very happy with your company and would definitely recommend you to anyone.

Martha Beazy Greenleaf

November 28th 2012

Adrian came within the ONE hour window he said he would. He was able to get my washer pump unclogged and the washer reassembled and working better than it had in a very long time. Would definitely use again and recommend him to friends.

Kevin Shaulis

November 26th 2012

Adrian did an excellent job in repairing our dryer. He was on time and completed the job in a timely manner. He also appreciated the company of our beagle Bailey.

Mike McGuiness

November 9th 2012

Adrian is my go-to for all appliance repairs. He's honest, reliable, efficient and friendly. I highly recommend him!

Ellie Martinez

November 5th 2012

Great service! Professional, knowledgeable, personable, and highly recommended.

Bob Rudd

November 3rd 2012

Adrian is the most: knowledgeable, honest and ethical appliance repair person I've even used. Without hesitation, I give him my highest personal recommendation. Please feel free to contact me if you have any questions.

Jim Wanamaker

October 30th 2012

Outstanding Professionals. Highly Recommended.

Princeton Jerome Bell

October 30th 2012

Adrian, Thanks for all your help with my Appliances. It is great that I can call one person to take care of all my appliances. Keep up the good work! Excellent work and on time!

Sharon Luo

October 28th 2012

Excellent and perfect service I have received from Factor Appliance beats all others I have ever had from other companies. I have a year 2004 Whirlpool fridge which was not cooling. I requested the service from Factor Appliance. Technician Adrian came and diagnosed the problem even before seeing the fridge. His skills and experience are really amazing. The fact is what he said was absolutely true, and he fixed the problem in a short period of time. I would like to recommend Factor Appliance to everyone who needs professional and knowledgeable master for excellent job done.

Mike M.

July 31st 2012

hi 5 star(s)

Adrian of Factor Appliance has become my go-to provider for appliance repairs. I will never again wait in a 6 - 8 hour window for a large corporation's employee to arrive, only to have them tell me they don't have the right material, tool or piece to complete the job and will need to return on another date; or conduct a simple repair that only takes 5 minutes, but charge $150 because "that's the minimum fare". Adrian was not only efficient, he solved a problem that was plaguing my W/D for weeks and also solved an even larger problem that the manufacturer's employee said was normal (my dryer seemed to kick out a lot of lint). When Adrian got in and physically moved the unit, he saw the exhaust wasn't secure and lint was escaping.In addition to his expertise, his helpful and friendly nature made the entire experience enjoyable - which is far from typical. He is reasonably priced, explains everything he's going to do before he does it and gives an estimate (both money and time) upfront.Go with Adrian - you won't regret it.